Senior Clerk - 1st shift job in Wilkes-Barre at Distribution

True Value Company, one of the world's largest hardware wholesalers with more than 4,400 independent retailers in over 60 countries, is looking for an experienced Senior Clerk at our Wilkes-Barre Distribution Center. 

Scheduled Hours:    8 to 4:30pm  (may vary based on business needs)

Benefits we offer:    Medical, Prescription Drug Plan, Dental, Vision, 401k, Paid Holidays
                                 up to two weeks Vacation and Weekly Pay

Qualified Candidates must have strong written and verbal communication skills, be able to learn and understand multiple functions as related to being able to research, problem solve and get to the root cause of retailer order issues.

Be able to spend up to 50% of the time on the floor performing physical checks for missing/displaced freight, working in conjunction with other departments to have bin checks completed, coordinating shipping of retailer orders.

Strong computer and research/analytical and deductive reasoning skills, be able to competently utilize internal warehouse management systems to research customer orders/invoices, determine how/when/why orders processed, overs/shorts and damages occurred.

Individuals in this position will become the point of contact for retailers, Sales Consultants, Territory Account Managers etc, who are requesting help with order issues, missing/shorted product, status updates on orders and shipping information.

Position Description

• Performs data entry utilizing spreadsheets and various operating software; performs calculations, runs reports, and processes paperwork.

• Performs clerical duties including photocopying, compiling records, filing, tabulating, posting information, handling phone calls and distributing mail. will code and process expense payable invoices.

• Provides customer service support as needed.

• Applies knowledge of department policies and procedures and utilizes knowledge of the organization and various functions to respond to inquiries or direct work.

• Work closely with Office Manager and Associates to complete projects on time.

• Responsible for assigning, and tracking all safety training in a Microsoft Access database.  

• Cross-train and provide back up for other Office Personnel, as the workload requires (ex. HR, Data Processing, Receiving Clerk, etc.).

• Other duties as assigned including but not limited to: answer door and gate, sign for packages, driver check-in, etc.  

Position Qualifications

• Years of Related Experience: Not less than 1 year data entry experience.  3-5 years customer service and office clerical experience required.

• Must have excellent PC Skills: Outlook, Word, Excel, Access preferred.

• Must be capable of working extended hours, holidays, alternate shifts, weekends and fluctuating schedules when required.

• Excellent verbal, written and telephone communication skills.

• Excellent organizational skills, ability to multi-task, and meticulous about details. 

• Ability to perform multiple assignments to the maximum level of quality standards while meeting assigned deadlines.

• Ability to effectively handle sensitive or emotional customer contact situations with a positive and helpful attitude.

• Must have ability to work in a fast paced, team environment.

• Ability to learn new functions, processes and methodologies.

Educational Requirements:

          High School Degree or equivalent. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.