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Director - Sales & Operations Planning in Chicago, IL at True Value

Date Posted: 8/29/2018

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    7 to 10 years
  • Date Posted:

Job Description

The successful rollout of a sales and operations planning (S&OP) initiative is predicated on a well-defined S&OP process that is embraced across functional areas, and fits True Value's culture and business goals.

True Value Company, a global wholesaler serving retail locations in 60 countries, has an immediate need for a Director of S&OP. The Director of S&OP will be responsible for defining the overall goals, process, team, metrics and tools to ensure the success of the S&OP process and the strategy for continuous improvement. They will work cross-functionally to drive overall organizational alignment across sales and operations planning functions, ensuring higher efficiency and service outcomes. They will lead the team and organization in facilitating structured S&OP meetings that will drive consistency and common goals, helping support our growth and efficiency R2s. This leader must be able to work cross-functionally, while working closely with and influencing critical leaders across the organizations (i.e. DVPs in Merchandising & Growth, Finance Controllers, etc).

A successful S&OP process requires an effective strategic leader. This leader will be responsible for architecting the overall cross-functional processes, and through benchmarking among industry peers and thought leaders, will develop the most appropriate S&OP process that can be embraced by True Value to achieve our R2 objectives. In particular, this role will be essential in helping coordinate the cross-functional planning activities and strategies to support our company's new and ambitious growth targets. It is critical for this leader to have the ability to successfully navigate and influence across the organization to ensure we have a coordinated strategy that links our sales / growth strategy with our operational capabilities.

On a day-to-day basis, this role will lead and align the global demand planning, supply planning, and growth teams to ensure that the company's financial, operational, competitive and customer objectives are achieved They will lead the creation and implementation of the vision, policies, and practices of the S&OP process. They will also define key performance indicators and ensure their tracking drives performance improvement. Finally, they will develop the methods and reporting capability cross-functionally to establish accountability across the supply chain, growth, and finance organizations.

As our organizational level of S&OP maturity increases, this leader will shift her/his attention to coach and continuously assess the team under his/her responsibility with the objective to continuously refine and improve the processes.

Direct Reports:
  • Manager, Demand Planning & Integration
  • Manager, Continuous Improvement
  • S&OP Coordinator

Position Description

Strategy and Process Design:

  • Design the overall S&OP process. Develop a tailored S&OP process for True Value. This leader must clarify the frequency, goals and time horizon covered in each cycle, and will define the standard templates required for maintaining a consistent S&OP process. Furthermore, the owner will outline how the S&OP process will align with already-existing processes, such as annual operating budget processes, strategic planning or short-term customer fulfillment.
  • Define the S&OP subprocesses. Develop the collection of subprocesses that culminate in an agreed-upon S&OP plan that's finalized in the executive S&OP meeting. The typical subprocesses are demand review, supply review and financial review. The S&OP Leader will work across the organization with the subprocess representatives to ensure that their current process practices are well-aligned with the goals of the overall S&OP process. For example, the S&OP Leader will work with the growth organization to map how the customers' demand signals are collected and communicated to the demand planners, as well as how the statistical forecast is incorporated in the demand-planning process.
  • Design the format and goals of the S&OP meeting. The S&OP Leader will define what makes for a successful meeting. This includes premeeting preparation, a template for the agenda, the required participants, the escalation and resolution process, and the expected outcomes.

Team Creation:

  • Identify the S&OP team and the required resources. The leader will determine the required roles to roll out a successful S&OP process and identify the specific resources to fill these roles. The S&OP team will include full-time resources, such as a dedicated S&OP coordinator. The group will also include extended team members, such as demand planners or growth team leaders that will dedicate some of their time to support the S&OP process. The S&OP Leader will seek management commitment for resource allocation. If required, the S&OP Leader will manage the selection and management of the external consulting resources used in the design and implementation of the S&OP process.

Measurement and Continuous Improvement:

  • Define key performance indicators (KPIs). This role will identify the most important KPIs to measure the success of the S&OP process. The S&OP Leader will get agreement on how these KPIs are calculated, work with the business to determine targets and identify the systems required to collect the necessary data.
  • Educate and champion. The S&OP Leader will be the chief champion, working with business units to demonstrate the logic behind and value of adopting S&OP. The owner will support the business in conducting S&OP self-assessment and support regions or business units in their initial rollout of the S&OP process. This role will focus on defining the compliance and continuous improvement requirements to ensure the continued adoption and success of the process.
  • Design an audit program to ensure compliance. After implementing an S&OP process, most companies struggle with sustaining the level of maturity achieved. To that end, the S&OP Leader will design and implement an audit program that will measure adherence to the process and continued efficacy. As the organization rolls out S&OP, the S&OP Leader will work to measure adherence, resolve challenges with adoption and identify opportunities for continuous improvements.

Technology Enablement:

  • Lead supporting technology selections. Working with stakeholders in supply chain, IT, finance, merchandising, sales and marketing, the S&OP Leader will lead the development of the business case and selection of technology solutions that support the S&OP process. This can include existing tools and as commercially available solutions. The S&OP Leader will determine the level of technology sophistication that can support current S&OP needs and the company's future aspirations for higher S&OP maturity levels.
Major Financial Controls:
  • Responsible for generating revenue. Target value of revenue = $1.4MM of handled sales - developing S&OP processes to support delivery and execution of sales plan
  • Responsible for generating profit. Value of profit = $24MM of Net Margin - developing strategy, tools, team and processes to support growth by linking sales and operations
  • Manages the movement of inventory. Inventory value under management = $345MM of inventory - tied to overall S&OP processes that will support execution and delivery of sales and margin plans

Position Qualifications

Minimum Type and Years of Related Experience Required:

  • Seven to ten years of related experience required
  • Sales & Operation Planning experience required
  • JDA Demand and Replenishment experience required
  • Project/program management experience required
  • Proficient in excel, power point, solid grasp of analytics, metrics, data and statistics
Minimum Education Requirements:
  • Bachelor's degree in Engineering/Operations Research, Supply Chain Management (SCM) or Business Administration or equivalent work experience
  • Master's Degree in Engineering/Operations Research, Supply Chain Management (SCM) or Business Administration preferred

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


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