This site uses cookies. To find out more, see our Cookies Policy

Demand & Replenishment System Trainer and Change Management Lead in Chicago, IL at True Value

Date Posted: 4/7/2019

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    5 to 7 years
  • Date Posted:

Job Description

True Value Company is the only hardlines wholesaler with a globally-recognized brand and serves over 4,400 retail locations in 60 countries. Our focus is making an impact in our communities through Engagement, Growth and Efficiency. Joining True Value offers a culture that:

  • Embraces personal and professional growth
  • Recognizes diverse perspectives
  • Provides competitive compensation while balancing your work-life needs
  • Is committed to volunteerism and community outreach

Your Value = Our Value. True Value.

We have an immediate need for a Demand & Replenishment System Trainer and Change Management Lead. The role of Demand & Replenishment System Trainer and Change Management Lead will be responsible for building training materials. They will schedule and coordinate regular on-boarding training as well as advanced training for more evolved system user needs. This person will also be responsible for creating a user certification and compliance processes to ensure the proper use of the systems output and adherence to the related processes.

This person will also work closely with the S&OP team to identify and prioritize needs in support of operational decision making. This person is also responsible for being a key core team member for new system implementations when rolling out new solutions or solution enhancements / extensions and fixes. They will identify, track and implement all job aids, and training materials in any form to support the goal of system institutionalization. This person will also be a central communication point with the business on new system functionality as it relates the timing of release, and how it will affect the stakeholders. This person will also communicate system outage and recovery information.

Position Description

Position Responsibilities and Duties:

  • Manage training curriculum / certification and conduct training
  • Collaborates with True Value University in the development of the training program
  • Consults with key stakeholders to identify knowledge/performance gap
  • Evaluate training needs to identify the knowledge, skills and competencies required to complete job tasks efficiently and effectively
  • Recommends, designs and implements creative learning solutions that include, but are not limited to, classroom training and eLearning
  • Ensures training materials’ content is clear, accurate, consistent, and free of spelling and grammatical errors
  • Work directly with end users on system understanding and system usage
  • Work closely with business system analyst to ensure that help tickets are prioritized and responded to within SLA's. Analyze help ticket trends and requests to identify solution enhancement opportunities and training augmentations as needed.
  • Play a critical role in the recruiting of new inventory management personnel.

Position Qualifications

Minimum Type and Years of Related Experience Required:

  • Five to seven years of related experience required
  • Basic understanding of data requirements for demand, fulfillment and replenishment
  • Project management, instructional design, and APICS experience preferred
  • JDA experience desirable
  • Communications, Supply Chain or Technology experience desirable
Minimum Education Requirements:
  • Bachelor's degree or equivalent work experience

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


  1. Development Jobs
  2. Instructional Designer Jobs