System Specialist - 1st shift in Wilkes-Barre, PA at True Value

Date Posted: 9/11/2020

Job Snapshot

Job Description

True Value Company, one of the world's largest hardlines wholesalers with more than 4,400 independent retailers in over 60 countries, is looking for a Systems Specialist for our 1st shift at our Wilkes-Barre Distribution Center.
The Systems Specialist will identify and provide resolution of operational concerns/problems and recommends action plans. Perform all functions relating to day to day operations of hardware and software.  Coordinates, assists, and monitors third party vendors supporting the systems and facilities. The Systems Specialist needs to be able to work stand-alone and make necessary decision when asked to. 
Scheduled Days:   Monday through Friday

Scheduled Hours:  6am to 2:30pm

Starting Pay Rate:  Up to $ 18.00 per hour 

Position Description

  • Assists the Systems & Industrial Engineer (SIE) in monitoring all areas of multiple WMS operating systems continuously to provide 24/7 system availability for users and members. Will adjust work schedule to work with all shifts and departments as needed.
  • Understands various reporting metrics and identifies concerns. Communicates in a timely manner to leadership as required. Responds to service alert messages with urgency and creates incident tickets to drive to resolution.
  • Trouble-shoots, maintains, and updates all equipment use with WMS systems & hardware; Places appropriate service calls when necessary
  • Assists the SIE in performing job scheduling duties that involve interaction with job scheduling software, job monitoring, job submission, and handling abends by notifying programmers or vendors when necessary.
  • Trains or retrain warehouse workers in proper use of the hardware and the various software systems to perform their jobs. Updates and/or maintains in the development of day-to-day procedures and instructional documents.

Position Qualifications

  • Must possess a High School Diploma or Equivalent (G.E.D.)
  • Minimum 18 years of Age
  • Ability to follow basic procedures with little need to vary routine; escalates issues outside their own work.
  • Relies upon data, own experiences, other’s perspectives, and a clear process when evaluating course of action and making recommendations and decisions.
  • Uses available resources sensibly; is attentive to cost implications of own work in performing role.
  • Knowledge of fundamental concepts, practices and procedures of particular process, field or discipline.
  • Possesses basic understanding of widely used PC applications (Word, Excel and Outlook).
  • Must be able to work different shifts in order to support the facility.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.